Client Care Maintenance Programs

Basic Package

Services Included:

  • Priority Next Day Service response provided (within 24 hours).
  • 24 / 7 Network Management & System Monitoring (where applicable)
  • 1 Hour of Annual Product Maintenance. This service may include –
    • Cleaning & dusting of components, including vents & fans
    • Tightening of all cables & connections
    • Download product software & network firmware updates
    • Audio & Video Calibration
    • Updating the System Controller * & its operation incl. batteries
  • 1 Hour Electronics Tutorial of Choice during the 1 year term period.
  • 20% OFF on any service related calls during the 1 year term period.

*Contact us for more details.

Standard Package

Services Included:

  • Priority Next Day Service response provided (within 24 hours).
  • 24 / 7 Network Management & System Monitoring (where applicable)
  • 4 Hours of Annual Product Maintenance. This service may include –
    • Cleaning & dusting of components, including vents & fans
    • Tightening of all cables & connections
    • Download product software & network firmware updates
    • Audio & Video Calibration
    • Updating the System Controller * & its operation incl. batteries
  • Telco / Cable Authorization
  • 2 Hours Electronics Tutorial of Choice during the 1 year term period.
  • 30% OFF on any service related calls during the 1 year term period.
  • 2 Hours of Pre Paid Labor Included
  • 6 Months of Additional Labor Warranty

*Contact us for more details.

Preferred Package

Services Included:

  • Priority Same Day / Next Day Service response provided including Saturday
  • 24 / 7 Network Management & System Monitoring (where applicable)
  • 7 Hours of Annual Product Maintenance. This service may include –
    • Cleaning & dusting of components, including vents & fans
    • Tightening of all cables & connections
    • Download product software & network firmware updates
    • Audio & Video Calibration
    • Updating the System Controller * & its operation incl. batteries
  • Telco / Cable Authorization
  • 3 Hours Electronics Tutorial of Choice during the 1 year term period.
  • 20% OFF on any Product Purchases
  • 35% OFF on any service related calls during the 1 year term period.
  • 4 Hours of Pre Paid Labor Included
  • 12 Months of Additional Labor Warranty

*Contact us for more details.

Westchester Audio Video Design Group Westchester Audio Video Design Group
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