Presenting the Virtual Service Call

Westchester A/V Design Group announces the beginning of an incredible new world of customer service with capabilities beyond anything else available in our market.

Managed Home Services Eliminates Service Calls

Now, for the 1st time, proper operation of critical parts of your Home Entertainment system, computer network as well as important systems back up can be provided & remotely monitored 24/7! That means that we will know as soon as a product malfunctions, even before you do! And in many cases, fix the problem right away before you realize that there even is an issue in the first place. And what about protecting your valuable media libraries on iTunes or on a server? All taken care of with our exclusive data backup feature!

 How does it work? Through a dedicated home server, we are able to monitor the performance of any products that are connected to a home network, and that have their own IP address. IP Network & Control is currently the fastest growing trend in consumer products right now. This could include anything from laptops, routers, wireless access points, & switches to many A/V products like media servers, Video Game systems, Apple TV, Crestron & Control4 home automation systems. Cable & satellite boxes can even be rebooted & re-set remotely when plugged into a new IP controlled power conditioner. As a matter of fact, most all future products will be ethernet capable & IP controllable.

This will be a new option of our new 5 Star VIP Maintenance Plan for those clients whose home network would benefit the most. Just another example of how Westchester AV Design puts our clients First - Protecting your Home Entertainment System, when you need it most, for many years to come.  

Our exclusive program now
includes the following services: 

1.New 24/7 Managed Services including remote monitoring of all IP network devices w/ backup
2.Priority Same Day or Next Day Service Response
3.FREE 1 YEAR Extended Installation Warranty
4.FREE semi annual Scheduled Maintenance Service which includes: 
- Cleaning & dusting of all components, including vents, fans, & tightening of all connections within
- Re-adjusting & calibration of all audio & video products
- Downloading any applicable product software upgrades and/or update network status. 
-  Modify any applicable remote control preferences
- System Operation Refresher
5. Additional 20% OFF on all new product purchases during the contract period
6. $0 cost on all service calls during the contract period.

Please contact us to find
out more information!!

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